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Terms and Conditions

Terms and Conditions


Internet purchases

In line with the law, there is a cooling off period of 7 days from the date of order. The buyer can cancel the order during this time and the payment will be refunded in full. All goods sold by the seller on this web site are custom made to order and because of this, returns are not accepted, except in the case of faulty or incorrectly supplied goods.

Split shipments – we will always delivery complete orders and will not split shipments unless the customer requests this.

Delivery times are as quoted on the seller’s web site and can vary slightly from time to time.

It is recommended to visit the store, to try the article being considered prior to purchase and to check the colours from actual samples, because comfort is very personal and colours are hard to reproduce with accuracy.

Cancellation

Following the cooling off period mentioned above, the seller cannot cancel an order or give any refund. This is because of the bespoke nature of each order.

The price and payment

The price is set out and includes VAT at the date ruling at the time of order.

Full Payment is made on placing an order via the sellers website.

Risk is assumed by the buyer as from delivery.

Warranties by the seller

The seller warrants that the goods will correspond to the description given by the seller and be of a consistent quality to that seen in the seller’s showrooms.

Storage of the goods

The seller agrees to store the goods for up to a month from the date of arrival at the seller’s warehouse. After this time, the seller agrees to continue storage but only on receipt of full payment and up to a maximum of 6 months from the date of arrival.

Acceptance of the goods

The buyer must advise the seller of any problems within 7 days of delivery. In this case, the seller must be given the right to (a) inspect the goods and (b) collect the goods in a timely manner if there is a fault or error leading to the buyer rejecting the goods.

Dispute resolution

If you are not entirely satisfied with your purchase, please contact the customer service department at the relevant branch, either by telephone, e mail or letter. Any issues you have will be dealt with as quickly and efficiently as possible.

Under the Alternative Dispute Resolution Regulations 2015, David Salmon Furnishers are members of The Furniture Ombudsman. In the unlikely event that you remain unhappy with the final response, you may be entitled to refer your complaint to The Furniture Ombudsman and David Salmon Furnishers are bound to follow any decision that they make. To find out more about The Furniture Ombudsman and how you might be able to use their dispute resolution service, visit www.thefurnitureombudsman.org or telephone 0845 653 2064.

General

This document sets out the terms of a contract between the buyer and the seller of any goods purchased from David Salmon Furnishers and David Salmon Furnishers Ltd on their web site.

This contract is subject to the law of England and Wales.

Nothing in this contract shall affect the statutory rights of the buyer.